Klein Info Design LLC > user research
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User Research and Usability StudiesDo you know your customers' needs and context? We will conduct end-user research and usability studies to be sure designs are truly user-centered. Expert reviews can spot issues before testing. |
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Improved web navigation by testing, revising and re-testing using Treejack. |
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Revamped newsletters based on user interviews and surveys. |
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Ran in-lab usability study using the think-aloud protocol. |
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Designed online tools based on user research, not best guesses. |
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Conducted remote usability studies for Amazon cloud computing. |
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Ran A/B usability test to improve clickthrough rate on email newsletters. |
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Improved online training for non-native speakers. |
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Interviewed target users to inform redesign. |
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Improved UI of online calculator by conducting expert review. |
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Tested credibility and relevance of e-learning case study content. |
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Gained insights into users' workflow by testing early prototypes. |
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Tested redesigned website with utility customers to improve service. |
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Used contextual inquiry to determine needs of target users. |
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Tested early designs to guide improvements to e-learning for physicians. |
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Improved e-learning module for busy doctors. |
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Tested paper prototypes to help Seattle city employees buy "green" on the intranet. |