Klein Info Design LLC > user research

Content That Clicks

Usability Study Screenshot

Usability lab study

Challenge: Test the usability of a utility company's redesigned website with customers from a wide geographic area.

Solution: Use the think-aloud protocol while target users perform key tasks on a working prototype of the Puget Sound Energy site. Run both in-lab and remote usability studies to test with customers from outside the metro area. Identify issues with the user interface and recommend improvements.


< < User research work samples