Klein Info Design LLC > user experience

Content That Clicks

WDS dentist portal

Design for user workflows

Challenge: Give stellar service to all customersódentists, patients, brokers and employee benefit administratorsówhile keeping down costs.

Solution: Conduct contextual inquiry and informal testing of existing Washington Dental Service web applications to determine needs of target users.

Create portal pages focused around workflows, for each distinct user type. Cut copy and help users conduct business.

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